Privacy Policy

Updated July 2026

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our clinic, use our website, or book services online.
We want you to feel secure when visiting the site. We are committed to respecting your privacy. Below we give an overview of how we do that.

1.0 Who We Are

Our website address is: http://okahealthcare.co.uk

2.0 What Personal Data We Collect and Why We Collect It

2.1 We use your information to:

-             Provide assessment and treatment and/or health data.

-             Provide, deliver, and improve our services.

-             Process orders, payments, and customer support.

-             Communicate with you, including sending updates and marketing (where permitted).

-             Analyse website usage and improve site performance.

-             Comply with legal or regulatory obligations.

-             Maintain accurate medical and administrative records.

2.2 We may collect the following types of information:

-             Personal details (name, date of birth, address, phone number, email).

-             Health information relevant to physiotherapy assessment and treatment.

-             Payment details (processed securely through third-party providers; we do not store full card details).

-             Booking and communication history through our scheduling system.

-             Send you post consultation surveys, via email, SMS and notifications.

2.3 If you visit Öka Healthcare, we may need to communicate about your care with other healthcare providers outside of the Öka Healthcare, such as your NHS GP. We will always seek your consent before doing this.

2.4 We do not use automated decision-making or profiling that produces legal or similarly significant effects.

3.0 Children and Young People

We provide physiotherapy services to children and young people. Where a patient is under the age of 18, we may collect personal information from a parent or legal guardian, as well as from the child where appropriate.

We will only collect and use personal information that is necessary to provide safe and effective healthcare. Depending on the child's age, maturity and understanding, we may seek consent from the child themselves where they are considered competent to make decisions about their care. Otherwise, consent will be obtained from a parent or person with parental responsibility, in accordance with applicable law and professional guidance.

We take extra care to protect children's personal information and treat it as confidential.

4.0 Retention of Information

Clinical records are normally retained for at least eight years after the last treatment in accordance with professional guidance unless a longer retention period is required by law.

5.0 Sharing Personal Data

We do not sell your information. We may share data only when necessary:

With other healthcare professionals, but only with your consent, with third-party service providers (e.g., booking and payment processors) under strict confidentiality agreements when required by law or regulatory authorities. We may transfer personal data outside the UK where our service providers do so. Where this occurs, appropriate safeguards are in place.

5.1 Categories of Personal Data

-             Contact details

-             Date of birth

-             Medical history

-             Assessment findings

-             Imaging and reports

-             Treatment notes

-             Correspondence

-             Appointment history

-             Payment records

6.0 Cookies

We use cookies and similar technologies to enhance your browsing experience. You can control or disable cookies in your browser settings, but some features of the website may not function properly.

7.0 Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

8.0 What Rights You Have Over Your Data

8.1 Under UK data protection law, you have the right to:

-             Access the personal data we hold about you.

-             Request correction of inaccurate information.

-             Request deletion of your data (subject to legal requirements).

-             Restrict or object to how your data is used.

-             Request data portability.

-             Withdraw consent at any time.

8.2 If you are unhappy with how we use your data, you have the right to complain to the Information Commissioner's Office (ICO).

9.0 Marketing

We will only send marketing communications where permitted by law or where you have given your consent. You can opt out at any time by clicking the unsubscribe link or contacting us.

10.0 Contact Us

If you have any questions about this information, our use of your personal data or if you wish to exercise your rights, please contact us by email at info@okahealthcare.co.uk

11.0 Notice Updates

We periodically update this privacy notice to reflect changes in how we use personal data, such as collecting new data, using data for different purposes, or sharing it with additional recipients. The date of the last update to this notice is shown at the top of the privacy notice. For substantive changes, we will notify you in advance and explain the impact.